Shocking customer warranty support - why do I buy Sandisk?

WD External and Portable SSD
1

Just like to say that I find Sandisk customer warranty support a very bad experience.

Sent a SSD back to Czech Republic under warranty. It stayed in a warehouse waiting for Sandisk to collect and after multiple emails from me (with the 10 business day response time), it got sent back to me in the UK because nobody collected it. After questioning, Sandisk said ‘don’t worry, we’ll send out a replacement anyway - but it will take 10 business days to ship’. Then I questioned why the support ticket had not been updated to state this (it still said they were awaiting the return). ‘Oh, we don’t know, but wait another 10 business days and another department will find out’ was the next response. I give up.

Absolutely shocking, will never buy Sandisk again!

1 Like
2

Hi @Dickytwo

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

3

Is this the best you can do, an automated reply?
How would I have sent the item back if I didn’t have a ticket?
And if my item had been sent back for RMA, don’t you think we have passed the checking knowledgebase articles stage?
This response is just adding fuel to the fire…