Sansa Updater

[orangeman]

I have attempted to run the Sansa Updater, and receive the message that (Express) can only be updated in the MSC mode.

I’ve read the instructions on setting device to MSC mode.  By pressing “menu" and going to “Settings” then “USB” choose “MSC”.

This is not working for me.  Would appreciate any help on this issue.

[lagunasansa1]

The Express has the ability to update its firmware in MTP. You don’t need to worry about MSC.

[orangeman]

Thanks for the info, on this item.  I proceed and hopefully have a successful update.

[baggage]

You may see an issue where Sansa Firmware Updater says please change the mode to MSC, and try again…

If you get that, please install the newest version of Sansa Firmware Updater

[stan]

I followed that link and downloaded the Updater on 26Jul2007 and I still get the “…MSC, and try again…” message. Any other ideas?

[marqck]

this happened to me before when i tried to force to MSC the express…

[agnosticone]

You may want to try another computer.  I have updated my Express using the Sansa Updater with no problem.  Be sure to plug your device in a USB port near the power supply.

[stan]

What version of the updater did you use? The current updater checks to see if the device is capable of MSC and the Express is not, consequently the update fail. I have tried several computers but this is actually a little bit of a red herring. The relevant issue here is that not all USB ports aare created equal. None of them are “close” to the power supply but some are higher powered than others. This shouldn’t be an issue on any decent modern USB hub and that would incude most newer built in to the motherboard USB 2.0 hubs.

I find it pretty frustrating that Sansa hasn’t at least acknowledged this issue. The technical support for Sansa Express has been pretty poor so far.

[drlucky]

Stan wrote:
What version of the updater did you use? The current updater checks to see if the device is capable of MSC and the Express is not, consequently the update fail. I have tried several computers but this is actually a little bit of a red herring. The relevant issue here is that not all USB ports aare created equal. None of them are “close” to the power supply but some are higher powered than others. This shouldn’t be an issue on any decent modern USB hub and that would incude most newer built in to the motherboard USB 2.0 hubs.

I find it pretty frustrating that Sansa hasn’t at least acknowledged this issue. The technical support for Sansa Express has been pretty poor so far.

The most current version of the Sansa updater supports updating in MTP mode. just tested mine and workd no problem. maybe you should just contact sandisk tech support and ask to have the firmware emailed to you.