Sansa Fuze Won't Play Sound

I plugged it in to charge one day and when I unplugged it later…it no longer plays any sound through the headphone jack.

It turns on just fine and APPEARS to be working as if nothing is wrong but…it won’t make any sound at all :frowning:

Just a faint repeating -click- through my headphones.  I’ve tried other headphones and such…I know it’s a problem with the device.

I’ve reset it to factory settings, formatted it, and reinstalled the most updated firmware with no luck. 

I take PERFECT care of this thing…keep it in a protective rubber casing, it’s NEVER been dropped…usually just use it around the house and in my car.

Anyone have any advice?

This doesn’t sound good at all. You’ve tried all the standard fixes.

But the weird thing is that you are still hearing clicks through the headphones–which means the connection is getting made, and the problem is not the standard one on the Fuze, where the headphone jack breaks.

I know you’ve restored factory settings but how about fiddling with the EQ settings under Music Options. And Volume under System Settings. Switch between some of the EQs, switch a few times between Normal and High Volume, and see if the Fuze remembers to pump something out of the jack.

Beyond that, I’d recommend a call to 1-888-SANDISK. Even if it’s out of warranty, maybe they’ll offer a bright idea.

And just to cover all the bases although it may sound stupid . . . the player isn’t on PAUSE ( || ), is it?

I wish it were as simple as the pause button :smiley:  But alas…I’ve checked it multiple times and also tried the FM radio with the same results. 

Playing with the EQ, gain, high/low volume also did nothing. I guess a phonecall is indeed in order.  Thanks for the suggestions at least :slight_smile:

Pretty much you’ve done everythng. I thought it may be an issue with the songs but FM is still not working here too. Hoe’s the warranty on this? 

Bought it as a refurb back in January or February this year and I can’t remember where I ordered it from…and can’t find the order confirmation in my e-mail box. How long does Sandisk offer a warranty for on their refurbished fuzes?

@kyran64 wrote:

Bought it as a refurb back in January or February this year and I can’t remember where I ordered it from…and can’t find the order confirmation in my e-mail box. How long does Sandisk offer a warranty for on their refurbished fuzes?

SanDisk does not recognize, offer or honor any warranty on any refurbed unit, as they do not do the refurbing. Period. They sell returned units to re-furbers who then give 'em a spit & a polish then then re-sell them to re-furb dealers who then sell them to you. Whatever warranty the dealer gave you when you bought it (ususally 14 days to a month) is all the protection you have.

Sorry. :cry:

@kyran64 wrote:

Bought it as a refurb back in January or February this year and I can’t remember where I ordered it from…and can’t find the order confirmation in my e-mail box. How long does Sandisk offer a warranty for on their refurbished fuzes?

SanDisk does not recognize, offer or honor any warranty on any refurbed unit, as they do not do the refurbing. Period. They sell returned units to re-furbers who then give 'em a spit & a polish then then re-sell them to re-furb dealers who then sell them to you. Whatever warranty the dealer gave you when you bought it (ususally 14 days to a month) is all the protection you have.

Sorry. :cry:

I have the EXACT same problem. Just a faint thoop, thoop, thoop in my headphones.  It’s not the headphones either, as I tried a different device and the phones are fine.  Most unfortunate, as I really love my Sansa.  But I’m not willing to commit to another one since they seem to plagued with problems. :cry:

@melberti wrote:

But I’m not willing to commit to another one since they seem to plagued with problems. :cry:

I wouldn’t agree with that statement at all. Actually, there are very few ‘duds’ out there. Even if you look around over on the independent AnythingButiPod forums, you’ll see SanDisk players are the most recommended of any other brand for their size, function, price, sound quality and dependability.

Well, all but the Fuze+ that is. :neutral_face: