OK, here we go. I sent an email to the Rhapsody tech peeps to see if they would even respond. To my surprise, they did, and in a big way. I’ll clip in what their response was to see if it will help anyone else on this thread. Thanks everyone on this thread for trying to help us out! Here’s the email from Rhapsody:
I am sorry, you have issues with transferring songs to your Mp3 player. Sure, I will help you.
To solve the music transfer issue on Sansa mp3 player. You have to update windows DRM components through windows media player by downloading song to computer in version 6 software.
Please follow the steps given below:
1. Launch Rhapsody PC software and sign in to the account.
2. Connect Sansa mp3 player to computer.
2. Find a new song on Rhapsody PC software
3. Download to computer by right clicking on that song
4. Minimize Rhapsody software
5. Go to the download location and find that song on the computer hard drive
6. Play that song through Windows Media player
7. Wait until you get a prompt to do the security upgrade
8. Click on Yes and Upgrade it
9. Click on close once it is upgraded
10. Now, try to play that song on Windows Media Player
11. You can close Windows Media Player
12. Now, try to transfer songs from Rhapsody software to Sansa mp3 player and see if it works.
I followed this exactly, and everything works as it did before. I can download/transfer any and all songs now. I hope this helps for everyone else.
