Sansa Clip Zip Folder Not Opening in PC When Connected

MP3 players All other MP3 players
1

Hi,

 

Forum newbie here.

 

When I connected my Clip Zip to my PC this morning, my PC didn’t recognise it and open the folder as normal. The USB appears to be fine as the Clip Zip turned on by itself when connected to the PC and is currently charging.

 

Here’s what I have done so far:

 

Turned it on and off.

Reset it.

Tried downloading new firmware, but the updater states that mine is current.

Tried enabling or forcing MSC mode as per the instructions on this site but it didn’t work: the Clip Zip just turned on again as per normal.

 

It doesn’t show in Device Manager, either, as 1. USB Mass Storage device 
(if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) and I have changed to to each mode and auto detect to see if the DM detected it, but it still hasn’t.

 

This is the first time it has happened after owning it for about a year, and coincidentally, it happened after the first time I had it running all night for eigh hours (thin walls and noisy neighbours). Surely these players don’t over heat?

 

Can anyone suggest what I need to do to sort it out?

 

Thanks in advance.

3

It sounds to me like it might be a bad cord. See if you have any friends who perhaps have a phone that uses the same cord, and ask to borrow his/hers.

Also, for future reference, if you have errors with the firmware, you should not rely on the updator. Instead, go to THIS page, and follow the “Manual Firmware Update” instructions. That will force that specific firmware to be (re)installed regaurdless of what version you have.