FYI
On my computer. the first post in this thread (by slotmonsta) is unreadable, because the users icon covers the text. (The icon looks like an ugly animal skull) I’m using a MacBook Air with the Safari browser.
The update is great, but please fix the issues with not being able to read certain brands of SD cards, and RDS information.
Also I like that A and The are ignored, but that doesn’t mean they have to be deleted from the song titles and artist names.
Come to think of it, you are right. It makes sense to truncate “the” when doing an alphabetical listing or searcn, but when the title is displayed during playback, there is no reason to omit the word.
Bob 
Had the original 1 gb clip and just once screen went black and they sent me a new one and ok. Just got the new clip zip 4 gb…had to return two already. One the screen light would come on just by itself. Other couldn’t get any album art come up on screen and buttons felt very loose while clicking… Now got a new one and already problems with this one; had to reset it twice already just shut off in middle of song also battery only last about 4 to 5 hours…don’t know where they came up with 15 hours…no way. Will be turning this one also. And feels like they were made with very cheap plastic… Buyer beware.
I am a Mac user. I bought your product. (Sandisk ClipZ). It is supposed to be ‘MAC compatible’…
It does not seem to be possible to download any firmware via a Mac.
It is impossible to get your product to work with a Mac.
It is a waste of time.
WHY are you WASTING my **bleep**ing time?
WHAT are YOU doing?
@harriton wrote:
I am a Mac user. I bought your product. (Sandisk ClipZ). It is supposed to be ‘MAC compatible’…
It does not seem to be possible to download any firmware via a Mac.
It is impossible to get your product to work with a Mac.
It is a waste of time.
WHY are you WASTING my **bleep**ing time?
WHAT are YOU doing?
What are YOU doing? Did you read the manual? Page 12 describes using your Clip Zip (and any Sansa mp3 player for that matter) with a Mac. You must set it to MSC mode in Settings > System Settings > USB Mode.
In this mode you can also manually install or update your firmware.
How do I uninstall the firmware update? Is this possible?
I want the "The"s and "A"s back in titles. I did not have the issue with static in between tracks, so I want it back the way it was.
Are there any instructions as to how to uninstall the firmware?
Thank you. Please help!
Sure. Download the firmware you want to go back to, copy it to the player, then unplug the USB.
This is a new Clip Zip. There has only been one firmware update that I am aware of… what would take it back to factory, pre- Firmware 01.01.17?
And thanks for your help 
I just googled and theres a bunch of older firmware versions you can download, so I don’t think 1.0.1.17 is the first firmware update.
Link please??
Nevermind… found one. I thought this most recent update was the first.
Thanks
I found two files with old firmware in the board search function: 01.01.15 and 01.01.12. The older firmware was on my Zip when I bought it.
having a problem downloading firmware to my Mac…it doesn’t recognize the exe extention…
The firmware file doesn’t end in .exe, so you probably downloaded the sandisk windows software rather then the firmware file.
Yes it is rocket science if you don’t know where the root directory is or how to open the “bin” file. I have been trying to get more help on how to manually update my Sansa clip zip from CS but all I get in reply is a repeat of the information on their on-line instruction page. Unfortunately some of us need more help with this. I am one. My “new” zip has the 01.01.15A version. I use it for listening to books and need the updated version.
@weaverjude wrote:
Yes it is rocket science if you don’t know where the root directory is or how to open the “bin” file. I have been trying to get more help on how to manually update my Sansa clip zip from CS but all I get in reply is a repeat of the information on their on-line instruction page. Unfortunately some of us need more help with this. I am one. My “new” zip has the 01.01.15A version. I use it for listening to books and need the updated version.
Plug in the player into your USB port. (Assuming you’re using a Windows OS) open Windows Explorer or “My Computer”. Double click on the player’s icon. You *must" have the player in MSC mode (mass storage class, makes it look like a USB stick to your PC). If it’s in MTP mode (music transfer protocol), ie it shows up as a music player in Windows Explorer, switch it to MTP mode. To do this, go to “Settings” - “System Settings” - “USB Mode” and select “MSC”.
Once you’re in MSC mode and then plugged into your PC, double click to open the Sandisk player. That will be the root directory. Download the updated player firmware in the links provided earlier and use any unzip program to open the file. Drag/drop the firmware to your desktop in the zip file (it’s the .bin file). Then just drag/drop the .bin file that’s the new firmware onto the player. Do not put it in any of the folders you see, just make sure it’s just dragged/dropped at the top level so you can see the file. Make sure it’s completed the transfer, remove the player from the USB cable and it’ll detect the new firmware is installed. Let the player do it’s thing; it’ll install, turn off and restart itself.
That’s all it takes. If you want a less manual version, use the Sandisk firmware updater program.
Sorry, I forgot to mention that I am using a MacBook Air so the only option is to manually update.
