I’m so happy I found this forum on my lunch hour at work. I was happily listening to music and it just stopped.
Tried the reset by holding the power button down and viola! I’m happily listening to my music again.
Thanks a million!
Marvin_Martian - do you actually work for SANSA? If so, I hope your boss calls you to account for this post. Qaan is absolutely correct - if this is a persistent issue, the company should fix it.
Consider this…the thread went dead but that doesn’t mean people aren’t reading it to figure out why the MP3 player they’ve had for less than a week suddenly stopped working. Had I read this thread before buying the clip, I’d have gone with a different brand. Your cavalier attitude leaves a bad taste for the SANSA brand.
@boredatwork wrote:
Marvin_Martian - do you actually work for SANSA? If so, I hope your boss calls you to account for this post. Qaan is absolutely correct - if this is a persistent issue, the company should fix it.
Consider this…the thread went dead but that doesn’t mean people aren’t reading it to figure out why the MP3 player they’ve had for less than a week suddenly stopped working. Had I read this thread before buying the clip, I’d have gone with a different brand. Your cavalier attitude leaves a bad taste for the SANSA brand.
I would suggest you read this post…http://forums.sandisk.com/t5/Clip-Clip/SANSA-CLIP-JUST-STOPPED-WORKING/m-p/235824#M37533
And no, I do not work for Sansa.
I just came across this forum after my Sansa stopped for no reason (though interestingly only after a couple of days of auto Sansa firmware search/update activity over the last couple of days…hmmm!).
I see truth on both sides here.
(a) This is a great little machine and I wouldn’t change it despite a couple of problems and replacements (previous 2 my own fault and self produced careless damage)
(b) it is unacceptable that such an excellent little device should stop working for no reason - and I have nothing in the way of ‘illegal’ music on my machine - everything is a legitimate download (its now about 2 yrs old & faultless previous use)
(c) this must clearly be a system fault as why would a reset fix it? If it was illegal software it would simply crash again immediately or never restart
(d) it is widely accepted in business that every explicit complaint hides another 50 or so who haven’t complained but have the same problem - this is likely a bigger problem than revealed in this esoteric little forum exchange
(e) thanks for the reset tip which did work immediately - why isn’t this widely known ? (Don’t say it’s in the manual, if it is - who ever reads those; it should be in block capitals on the box when you buy it --TRY THIS FIRST if you have a problem…)
Ken
Most problems on the Clip+ are due to tag issues. The player is very fussy when it comes to tags. If you want the player to work well, you need to edit the tags on the files before putting them on the player. The free program mp3Tag is very good for that. Search the forums here for more information about mp3Tag.
@ken664 wrote:
(e) thanks for the reset tip which did work immediately - why isn’t this widely known ? (Don’t say it’s in the manual, if it is - who ever reads those; it should be in block capitals on the box when you buy it --TRY THIS FIRST if you have a problem…)
I know you asked not to say it, but I’m going to . . . Yes, it IS in the manual.
And EVERYBODY should read the manual for any product they buy. If they don’t, they only have themselves to blame when they don’t know how that product or feature works, or what to do when said product or feature doesn’t work.
Git 'yer head outta the sand and spend 10 minutes reading it. You might be amazed at what you learn.
my sansa has also stopped working i read the manual and this whole forum, the only thing i havent tried is overnight charging, but when i plug it in to charge it gets really really hot to the touch. any advice?
Hot is NOT good.
What are you using to charge it; a computer or AC-USB charger? If it’s a AC charger, maybe it’s gone wonky. If it’s your computer, try a different USB port, but keep a eye on it. Warm is OK, and it will be a little warmer for the first part of the charging cycle if it’s completely discharged. As it charges, the circuitry inside the player regulates the charging level so it decreases it fills up.
But as I said, hot is not good. You said you tried virutally everything, but you didn’t say what these things were. I assume you tried a reset, then? Holding the power switch in the uppermost position for 20-30 seconds? You might even try it for up to a minute.
Not saying this is it, but the original Clips had some issues with bad solder joints on the battery leads. Maybe this is your problem?
yeah i held the button several times ranging from 10 seconds to 2 minutes, i tried both usb ports and my a/c charger, each one gets it just as hot just as fast :robotsad: the first time i tried charging it today i plugged it into the computer and the sansa symbol showed up just fine but than it started flashing and just quit, thats when it all started
i also forgot to mention that when it is plugged in the screen does not come on… important factor… sorry lol 
It worked! I held the power button down for 30 seconds, waited then pressed the power button – started right up! thanks
My week old Sansa clip+ just stopped functioning properly. It worked fine until I started erasing & adding music via windows xp drop & drag. At first the reloaded music was garbled - (ok, I should have used Hidden Cleaner). So I tried to erase & reload all my music again. MISTAKE. The clip+ locked up - maybe a corrupted OS.
I reset it numerours times but no joy (power reset 15/30/60 seconds & Home+Power reset 15/30/60 seconds). It powers off but when rebooting it usually locks at the Sansa flower, but when plugged into computer USB port, it will go to the headphones icon with MUSIC and stay locked up. The Sansa Icon no longer shows up un my computer when the device is plugged in.
RMA?
I am currently leaving my clip+ stuck on, with the LOCKED display showing “headphones” “MUSIC >” & a “half full battery”. I wil let it completely discharge and maybe it will properly reset. Any other suggestions besides RMA?
Format it.
Thank you.
Since my desktop computer (Win XP SP3) does not currently recognize my sansa clip+, it is difficult to format. My laptop (Win XP SP3) also does not recognize the sansa cip in its current state.
RMA?
I let the battery rub down, I removed the micro SD card, I plugged the Clip+ into my computer and it was recognized. I just formatted it. Thank you very much!
I am having the same issue - my clip+ totally stopped working. Resetting has not worked, nor has leaving it plugged in to my computer for days. I have been trying to get in touch with Sansa to organise a return (I bought it in May) but have had no response - any ideas folks?
I love my clip+ but am disappointed at not being able to use it and am not getting any customer service…
I tried holding down the power button for 20+ seconds and it worked!!
Still, this kind of pisses me off because I had one I bought previously and it had the same problem. I figured it was broken so I threw it away and bought another one with a 2 year warranty - all to find out all I probably had to do was hold down the power button for 20+ seconds!? grr!
That old sandisk I had - I grew partial to it because I used it everyday for a couple of years! Hopefully the company will start informing people about this “reboot” thing with the power button because it’s a waste of money to throw away something that obviously works! Maybe the company has issued a statement or has it in the instructions - in which case I’m an ass - but if they don’t then please do so!
Thanks
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@bwidger wrote:
I tried holding down the power button for 20+ seconds and it worked!!
Maybe the company has issued a statement or has it in the instructions - in which case I’m an ass - but if they don’t then please do so!
The reset procedure is documented in the User’s Guide.
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Excellent tip. I was about to buy something else as well. In my case I had to press for more than 20 seconds…
45 seconds may be BUT it worked! Complete ressuscitation of the patient!
I am recommendidng you for the post of SanDisk chief engineer
Thank you!
