Sansa Clip Dead

As soon as I unplug my Sansa Clip from the computer, it dies. It seems that the battery does not load at all. I have had the Clip attached to my computer for more than 8 hours. All this time the Sansa Clip display shows ’ Connected’  and I see the battery icoon ’ recharging’ .  But as soon as I unplug the clip the display turns black and the clip does not react to anything. My clip is only year and a half old and has not been used intensivly. Does anybody have a suggestion? Is there a way to revive my Clip. Kan the battery be replaced?

Thanks in advance

Geert

It sounds like a lead to the battery might have become disconnected.  People have been able to open the clip and reattach it (by soldering or using conductive epoxy), if you’re feeling adventuresome …  Before doing that, I might try reapplying the firmware, though, in case it’s a simpler firmware issue. 

Hello Miikerman

You might be right about the firmware. Problems started after I updated the Clip using the Update program. I also read something about downgrading the firmware. I have tried this but I cannot get this to work. Where can I find official older versions of the firmware? And how do I apply them to my clip. I read that after placing the downloaded firmware all I need to do is disconnect the clip from the computer and start the clip. But in my case the clip is dead as soon as I disconnect it from the computer.

Here’s a collection of the firmwares.  http://www.anythingbutipod.com/forum/showthread.php?t=22669

To apply the firmware, follow the instructions in the sticky thread at the top of this forum, on upgrading the firmware.

I fear, though, that if you lose power upon disconnecting, that’s a sign of an undone battery lead.   :frowning:   Perhaps a call to SanDisk Customer Support can help.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

Miikerman wrote:

I fear, though, that if you lose power upon disconnecting, that’s a sign of an undone battery lead.   :frowning:   Perhaps a call to SanDisk Customer Support can help.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.

I agree, it sounds like a battery connection issue. Based on how long


Miikerman wrote:

I fear, though, that if you lose power upon disconnecting, that's a sign of an undone battery lead.   :cry:   Perhaps a call to SanDisk Customer Support can help.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.


I agree, it sounds like a battery connection issue. Based on how long the OP says he's had it though, it's out of warranty so I doubt Tech Support will be able to offer him much assistance.

 

Also, remember, there was a batch of Clips that escaped the factory around that time that had defective soldered leads on the battery. There was a whole slough of problems and subsequent returns and RMA's from this. He could have one of those units and it's just now failing.

 

Miikerman wrote:

I fear, though, that if you lose power upon disconnecting, that's a sign of an undone battery lead.   :cry:   Perhaps a call to SanDisk Customer Support can help.  In the U.S.:  1-866-SANDISK (726-3475).  And other SanDisk contact information:  http://www.sandisk.com/sandisk-support/contact-us.


I agree, it sounds like a battery connection issue. Based on how long the OP says he's had it though, it's out of warranty so I doubt Tech Support will be able to offer him much assistance.

 

Also remember, there was a batch of Clips that escaped the factory around that time that had defective soldered leads on the battery. There was a whole slough of problems and subsequent returns and RMA's from this. He could have one of those units and it's just now failing.