Sansa clip 2gb problem, im desperate

I just received my sansa clip 3 days ago asa apresent. at first it was working well, then after 1 day, when i connect it to the computer, and i open the internal memory, there are no folders inside. i’ve tried using the show hidden files but still nothing. when i switch to msc mode, the files are ther, but when i delete, there is an error. when i try to delete using the clip itself, the song will be deleted but once i restart, ihe song is there again. i formated it through the settings in the clip, but same as deleting a song, once i restart the clip, everything is still there. and i noticed that i have to slide up the switch 3x before it turns on. What’s going on? I’ve run out of options, pls help!:manmad: