Hope we can get some help on this.
My company has multiple remote PCs (over 200) spread out over several locations that use the Ultrafit USB drives. We have noticed that several (~12) of these devices will suddenly disappear from the drive listing.
When I look for the drive in the Device Manager, the Ultrafit appears as a USB Mass Storage Device. It also shows a Code 10 error. If I uninstall the Ultrafit from the device manager and reboot the PC, it will sometimes come back up (and sometimes not). Please note that if I uninstall the device and scan for hardware changes, the device will briefly show up as UltraFit before disappearing/reappearing as USB Mass Storage Device. I have included some images below.
A few details on the PCs:
- They are all running Windows 7 Professional X64
- They are all running the same image
- Other USB devices can be plugged into the same USB 3.0 port and work normally