SanDisk Ultra Fit 256GB USB 3.1 Flash Drive

I purchased the flash drive from Best Buy but didn’t open it until recently. I show only 31.9 GB available. There are no files copied to the flash drive. What can I do to correct this? Thanks.

Hi @RobertS
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

Return it to Best Buy. They are a good store. And will have your purchase in their computers.

BTW RobertS, did you format the drive? Your image shows it formatted as FAT32 and FAT32 only supports sizes up to 32GB. For large USB drives they need to be formatted as exFAT which is what SanDisk creates them as.