SanDisk Portable SSD E30 does not allow downloads to it

Portable SSD Portable | Extreme | Extreme Pro SSD
1

Hello there
I recently bought the SanDisk Portable SSD for extra storage.

Problem is, I cannot download anything to it because I “do not have the permission” to.
Here is a picture: https://drive.google.com/file/d/11aLYOyeq6Brt7iwT5sQM9UCv07-5L4wI/view?usp=sharing

Upon looking further, I thought the problem might be that I do not have appropriate permissions to do writing to the Drive. So, I did

  1. Right Click on Drive
  2. Click Properties
  3. Go the security tab
  4. Click on Advanced
  5. Click on change owner

Now here I deviated a little from the video I was watching to guide myself. When they clicked on the change owner option, it opened another dialog to change owner but for me, the option just greyed out.

Before clicking on change owner: https://drive.google.com/file/d/1_tLMk6X3Jz-JFwHzS3Du5j23SkxtOJXp/view?usp=sharing
After: https://drive.google.com/file/d/1jTE2VcXfWE8no_6R6-joWiEEYK3DYGVD/view?usp=sharing

So, I could not do this. But the thing was, the account with which I was logged into was already the owner. I could create new folders and move files from other drives to the SSD using the file explorer BUT I could not download anything to it.

Next, I saw a similar topic where they recommended using DISKPART to change attribute Read Only. But, the read only attribute was already NO for my disk

Screenshot: https://drive.google.com/file/d/1L3o-VxwbFFksAv-rUtoXFdo-lE-BXoPh/view?usp=sharing

Now, at this point I thought I should just format the disk and begin anew. Now, the crazy part was, I could go to File Explorer, Right Click on disk, click Fromat and format from there BUT I got access denied on CMD even when Run As Admin.

Via File Explorer: https://drive.google.com/file/d/1YpxpZ5wBvH2NHXhEPdnVRU-a6NZ2om8e/view?usp=sharing
Cmd: https://drive.google.com/file/d/164RvS5gs3fIIuadT5KyK3yjob8DWKe83/view?usp=sharing

If ANYONE can help me, I would be very grateful. I just want this to work as intended but am really frustrated by this at this point. I have formatted the disk multiple times now and tried a bunch of stuff but nothing seems to work.

Thanks

2

Hi @AAAsh

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | Sandisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | Sandisk)

3

This means the problem is not with the drive, but the download(s) which could indicate a issue at the browser level. Try downloading the file directly to the Downloads folder and then copy to the SSD. If that works, then you may have a browser issue.

4

I feel like the problem runs deeper. Here are some more things are discovered after experimenting:

  1. On my laptop, I cannot even format the disk with the Disk Manager. I get an “Access Denied” when I try to format the unallocated space.
  2. The SSD works just fine on another laptop. I can do everything there.

So I believe the problem can be attributed to something unique to my system (maybe permissions or port problems) rather than faulty hardware.

1 Like
5

Hey guys, I figured it out

For future reference, it was Protgent AV, an antivirus installed on my laptop.

Uninstall it, it will block your SSD access

1 Like
6

Hi @AAAsh

Can you let us know what exactly worked for you in this situation?

7

Sure,

I was using Protgent Antivirus on my system, notorious for blocking disk operations without proper prompts and tampering with DISKPART.

Due to it, I could not get adequate permissions to use the disk. So, I

  1. Uninstalled the software by :
    Win + R → Type “Control Panel” → Enter → Click “Uninstall a Program” → Search for Protgent and Double-Click to uninstall

  2. Just for good measure,
    Win + X → Device Manager → Disk Drives → Right-Click on your San Disk Drive → Uninstall (windows will automatically install it again later)

  3. Unplug the device and restart system.

  4. Plug-in the device. It should work now but if you have a new disk, I recommend formatting it again (The next steps will erase all your data in the disk)

  5. Open Command Prompt as Administrator

  6. Type “Diskpart” and Press Enter

  7. Type “list disk” and press enter. This will show you all your disks. Identify your SSD (you can tell by looking at the storage amount)

  8. Type “select disk X” (replace X with the disk number of your external SSD e.g. 1)

  9. type, in order, “clean” → “convert gpt” → “format fs=ntfs quick” → “assign” → “exit”

  10. The disk should now be functional