Sandisk ixpand drive SDIX-064G not working in iphone 14

I have bought Sandisc ixpand flash drive model SDIX-064G. I want to use it in my iphone 14 pro but its not working. Though its inserted in phone the Sandisk ixpand drive app keep asking to insert the drive. I do not if this model support in newer iphone or i am missing something? Please help if someone has idea. Thanks

Hi @Uday1

Have you checked our knowledge base articles?
https://shop.sandisk.com/support

Try this one.

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
https://shop.sandisk.com/support/contact-us