Sandisk extreme SSD won't open

Just tried to attach sandisk extreme ssd 2 tb to a new macbook. I keep get sent in circles to install the software (or uninstall if I’m really lucky) but the damned thing won’t open. Am trying to backup photos. At this point the product is useless.

Hi @markflag,

Please refer to the instructions mentioned in the below article Windows Or macOS Cannot Find My Drive (Drive is not detected by host system):

If further assistance is needed, please open a case with our support team at the following: