SanDisk Extreme PRO Portable SSD - 4TB lost when NotePC resume from Modern standby

Portable SSD Portable | Extreme | Extreme Pro SSD
1

I met an issue :SanDisk Extreme PRO Portable SSD - 4TB lost when NotePC resume from Modern standby
My NotePC is Gen2 x2 Type-C design

  1. issue reproduce process:
    Step1: Connect SanDisk Extreme PRO Portable SSD - 4TB to NotePC
    Step2: Set NotePC enter Modern standby
    Step3: Wakeup NotePC and found SanDisk Extreme PRO Portable SSD - 4TB lost in OS after 3minutes
  2. I caught protocol analysis trace when issue happen and found SanDisk Extreme PRO Portable SSD - 4TB itself power off when NotePC enter Modern standby
    I look forward to your reply and help to fix this issue~
2

@Cun

Have you checked our knowledge base articles?
( Get Support for Your SSDs and Flash Products | Sandisk )

Try this these.

3

I search the product name : SDSSDE82-4T00B in the support center and get the reply: Sorry, no matches found for current selected category. Please select other category or try another search.

Is it means that SanDisk Extreme PRO Portable SSD- 4TB SDSSDE82-4T00B lost when Modern standby resume is an common issue?

4

It means that “There may not be enough power to the USB port after sleep or standby mode” as stated in Steps to Resolve Cannot Access an External Drive on Windows After Returning from System Sleep | Sandisk