SanDisk Dual Type C 64 GB drive not recognised on android

i just bought a sandisk dual type c drive and whenever i plug it to mm phone and open sandisk memeory zone app it says drive not supported. it works fine on pc and to check its formatted correctly i formatted it to FAT32 since android only recognises FAT32 but still nothing can anyone help me with this

Hi @adityar42069,

Please follow the link below to format your drive in FAT32 file system with help of PC:-
https://kb.sandisk.com/app/answers/detail/a_id/10505

NOTE: Formatting erases all the data saved in the drive.

Have you checked the drive on any other device or a computer? Was it working fine?

Please follow below link to check your dual drive is detected in Windows:-
https://kb.sandisk.com/app/answers/detail/a_id/10

Please follow below link to check your dual drive is detected in Mac:-
https://kb.sandisk.com/app/answers/detail/a_id/13015

If issue persist, please refer below link to contact respective support team for possible replacement : https://kb.sandisk.com/app/ask/

Hope it Helps!!