sandisk cruzer force 8gb secure access v2 encryption empty vault

I have just (stupidly it seems) clicked update on sandisk cruzer v2, and it promped me for a new password. Not thinking, I put the same password in, and now I have an empty vault, and a sandisk secure access file full of encrypted files that I cannot decrypt! 

Any ideas on how to decrypt these would be amazing.

I don’t get how the sandisk secure access cannot decrypt them now, when it could 2 hours ago, with the same password.

please sandisk, help


in that case i suggest contacting sandisk support to see if they can resolve the issue or provide you at least some guidance what you could try with the software

you can contact them under the following link: