SanDisk 1TB Ultra Dual Drive Luxe 2024 - Initial Delayed Response/Reaction Issue

[tdon9994]

Hi all, I wonder if anyone else here owning this flash drive has experienced the following issue, and if a solution has been found:

It always takes couple (4-5) seconds to react (shown as calculating) whenever to read/write/delete any files, regardless of their sizes and numbers, when connected to PC (win11 up-to-date).

I recently purchased it from Amazon Australia. The issue started from the begining and became really annoying. I did some research online and the closest one I found is a review from Amazon Germany (attached image below).

I tried testing with different ports, error checking tools, reformatting with default setting (exFAT) but none of these help. The strange thing is that I own a 2021 model but it does not have this problem. Thus I suspect it could be some flaw with the current 2024 model.

I’ve emailed the sandisk support waiting for the dedicated team’s advice. Meanwhile, just want to know if anyone else here has this problem and has found a fix to it?

Thanks.

[SBrown]

@tdon9994

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Try this one.

• Common Causes of Slow External SSD and USB Flash Drive Performance and Data Transfer Rates | SanDisk

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

[johnjacobb40]

To troubleshoot, try testing the drive on other devices or operating systems to check if the issue persists. Reformat the drive to NTFS or FAT32, as this might resolve any file system conflicts.
In Device Manager, change the USB settings to “Better Performance” and enable write caching, and disable USB selective suspend in Power Options to prevent power-related delays.