Remains in "ready to perform back-up" mode and does not back-up - Please advize!

WD Software WD Software
1

I have My Book Essential that comes with WD Smartware software:

After I press the “back up” tab it remains in “READY TO PERFORM BACK UP”
and remains static and does not back-up automatically (as it did before) and I cannot give the commant “Run Back up” (I did not have to before) but only the button “Pause back up”.

I have the 1.2.0.20 version…

I don’t know if its connected (because it worked until now) that I havn’t performed the update, and this is because the instructions (to follow*) are complicated (and therefore a big put-off). I am afraid to lose everything due update.

*

There are two steps to this update. You’ll find detailed instructions below.

Step 1: Update the drive firmware (recommended)  WHAT IS THIS?

Step 2: Update the WD SmartWare software.

IMPORTANT: The following precautions should be taken before installing the firmware update.

  • Before updating the firmware on your My Book or My Passport drive, make sure you have an additional copy of your important information. WHAT? ANOTHER BACK-UP DRIVE TO BACK-UP???
  • Do not disconnect your My Book or My Passport drive during the firmware update process, as this could potentially render the drive unusable.
  • All AntiVirus software MUST be disabled. (THIS IS FRIGHTENING)
  • All Anti-Spyware software MUST be disabled. (…  "  …)
  • ANY and ALL programs that would require drive access during the update MUST be disabled . WHAT DOES THIS MEAN?
  • IF THE PROBLEM I HAVE CANNOT BE RESOLVED WOULD IT BE BETTER TO USE ANOTHER BACK-UP SOFTWARE?
  • Thank you in anticipation…
2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support

http://support.wdc.com/contact/index.asp?lang=en

3

Thank you. You know? I would have in the first place but this system is awful, because after you enter all the details and description of problem it asks finally for  RMA# .

I didn’t even know what a “RMA #” is until I looked it up on the internet (!) and what to do? I DON’T HAVE ONE!!!

Therefore I cannot get this question answered.

Any suggestions how to solve this ridiculous dilemma ?

 :-(

4

try to unistall and reinstall the smartware: uninstall:  http://wdc.custhelp.com/app/answers/detail/a_id/5373/kw/uninstall%20smartware   reinstall:  http://wdc.custhelp.com/app/answers/detail/a_id/3740/kw/uninstall%20reinstall%20smartware