Hi,
I’m posting here because my warranty case has been stuck in limbo since April 8th, and support has been unable to give me any real answers. It concerns a SanDisk Pro-Blade Station that is likely defective — it supports up to four SSDs, but when I plug in two, it works for a few minutes before disconnecting. As soon as I plug in three or more, the unit disconnects immediately.
This issue only became apparent under real-world usage, and I now suspect the unit may have been defective from the start — but it wasn’t obvious until I started loading it with more than one SSD, as it was designed to handle.
Support told me they don’t have stock in their RMA warehouse, so the case was sent to the management team to find an alternative. But now it’s been nearly two weeks, and there’s still no update, no timeline, and no resolution. I’m told they’re still “waiting on management.” 
Meanwhile, the unit is in stock on SanDisk’s own store — but I’ve been told they “can’t use retail stock” to fulfill a warranty replacement. I cannot accept a refund, because I paid much less than the current retail price, so replacing it would mean paying almost double. On top of that, I’ve already invested in the full Pro-Blade ecosystem — SSDs, transport modules, etc. — so without the station, my entire setup is unusable.
I’m simply asking for a functioning replacement of the same product I already paid for. If the RMA department can’t fulfill it, I believe it’s reasonable to expect SanDisk to find another way — especially for a professional-grade product backed by a 5-year warranty.
Would appreciate if someone from SanDisk could step in — or if anyone else here has dealt with a similar issue and had it resolved.
Thanks,
Jean
