player won't let me go to music

My sansa clip + MP3 player wont let me do anything.  It just stays on the picture of a microphone and won’t give me any options to do anything else. 

Try holding the power button, as if you were turning it on, for a full 30 seconds, even after it goes dark. That should reset it.

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Is this a new player?   Did you remove the plastic screen protector that SanDisk puts on new players before shipping, to protect the screen from scratches?  (There is a small tab at the bottom of the sticker, to help you remove it.)

Is this a new player?   Did you remove the plastic screen protector that SanDisk puts on new players before shipping, to protect the screen from scratches?  (There is a small tab at the bottom of the sticker, to help you remove it.)

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Hi pfreier, did you manage to fix this by any chance?