Just to let you know i also have this problem. I cannot find the volume setting. When the new firmware was installed my ability to control the volume setting from normal to high had completely disappeared.
If anyone at Sansa is reading this, can you please deal with this aspect of your firmware update. Either put that volume control back in a new firmware reinstall obtion, or i see myself on the market for a new mp3 player as i find my music listening experience seriously diminished by this. How can you lose such a vital thing in a new update?? I wish i hadn’t bothered now. There was nothing wrong with it before and i only had to do it because it was the only way to get the media converter which i needed to watch videos. Very disappointed.