No Forgotten Password option in new Cruzer device


Just opened and plugged in new Cruzer Force. Used the exe file as I’ve done with other devices and it said there was an update available, so I OKd that. Once done, when I open up the Secure Access folder, it just asks for a password and there is no option underneath for Forgotten password. This is a new device that I just opened so there is no password set on it. I tried downloading the exe file again from sandisk support and I replaced the version with the downloaded one but still the same. What do I need to do please?