No connection with computer

Since two months I cannot connect the Sandisk clip sport with computer. I went to the seller Kjell & company here in Stockholm. He did something behind the desk and then said, that the mp2-player funtioned. But it did not function, when I came home. I discoved later, that “Musik” did not exist any longer.

A couple things to try or confirm:

  1. Try different USB ports or different computer.

  2. Make sure you are using the cable supplied with the player; others may charge, but do not have the data wires/connections inside.