New Elements 2TB drive not seen by WD SmartWare

WD External and Portable SSD External SSD for macOS
1

I have WD SmartWare installed on my PowerMac for my several WD MyBook drives and it works fine.  I have just purchased a 2TB Elements drive and it does not see it.  I re-formatted the drive from NTFS to HFS and still the drive is not recognised.  Any ideas or is this normal behaviour?

Thanks

2

Do you mean the computer or smartware doesn’t see the Elements? Elements is a simple plug and play drive with no software.

Joe

3

The computer can see the drive, hence my ability to re-format it.  It functions and I can copy files to it.  The problem is that when I launch SmartWare the software only sees my internal hard drive and not the Elements drive.  

Thanks for you interest.