New clipsport, unable to open upgrade.hex file

MP3 players Clip Sport
1

Hi- I just got a clipsport, and am trying to upgrade the firmware 1.27 , but when I download the upgrade.hex file, 

“no available application” can open it.

I have a Mac 10.7.5, with safari 6.1.6 

Please help!!

with thanks, Pam

2

Hello Mac user.  

Try these instructions.

Manual Firmware Update (Download and Instructions)
Manual Firmware Update (All Regions) - Click here to download
All languages are now in one firmware version. After firmware update you will need to select your Language and Region preference.

• Remove any external card from the Clip Sport before performing firmware update
• Ensure your battery is > 50% full.
• Plug in your SanDisk Clip Sport to your computer.
• Download and save the upgrade.hex file linked above to folder on your computer.
• Drag the file to the root directory of your SanDisk Clip Sport
• Disconnect the SanDisk Clip Sport and let the firmware update begin.
• Once it finally finishes doing its update, it will turn itself off.
• Turn the Clip Sport on, Select your language and region preference
• Once its back to the main menu, head to “Settings” >“System Settings”> “Info”, and verify the “Version” is now 1.27".

3

HI Mac user

Try these manual installation instructions for FirmWare 1.27

Manual Firmware Update (All Regions) - Click here to download
All languages are now in one firmware version. After firmware update you will need to select your Language and Region preference.

• Remove any external card from the Clip Sport before performing firmware update
• Ensure your battery is > 50% full.
• Plug in your SanDisk Clip Sport to your computer.
• Download and save the upgrade.hex file linked above to folder on your computer.
• Drag the file to the root directory of your SanDisk Clip Sport
• Disconnect the SanDisk Clip Sport and let the firmware update begin.
• Once it finally finishes doing its update, it will turn itself off.
• Turn the Clip Sport on, Select your language and region preference
• Once its back to the main menu, head to “Settings” >“System Settings”> “Info”, and verify the “Version” is now 1.27".

5

Manual Firmware Update (Download and Instructions)
Manual Firmware Update (All Regions) -

http://downloads.sandisk.com/firmware/clipsport/127/upgrade.hex

All languages are now in one firmware version. After firmware update you will need to select your Language and Region preference.

• Remove any external card from the Clip Sport before performing firmware update
• Ensure your battery is > 50% full.
• Plug in your SanDisk Clip Sport to your computer.
• Download and save the upgrade.hex file linked above to folder on your computer.
• Drag the file to the root directory of your SanDisk Clip Sport
• Disconnect the SanDisk Clip Sport and let the firmware update begin.
• Once it finally finishes doing its update, it will turn itself off.
• Turn the Clip Sport on, Select your language and region preference
• Once its back to the main menu, head to “Settings” >“System Settings”> “Info”, and verify the “Version” is now 1.27".

6

Hello Thank you to both !

I’d been trying to OPEN the download file, rather than  simply DRAG   it to the Clipsport…once I realized  this, it worked a charm…just like directions !

Thanks again, Pam