its weird i had it for 3 months and i can have it charging all night and i listen to it while im doing my homework and its dead in a hour
plus it occasionally freezes ill be skipping through my music and that little fan thing picture will show up and no music and i cant do anything. then after like 2 mins it goes straight to the first song that played when i turned it on.
My first one didn’t hold much of a charge, and would never charge up past 82%. I called, got RMA (same day) with UPS tage, shipped it back and had a new on in about 10 days from first call. New one works better.
In my limited experience with this, I’ve had much better luck charging using “mains” (ac power) usb charger (I have several and all work). Also, when you plug in the charging cable the player powers on. I turned it back off, thinking this was better for screen, etc… The player would never fully charge. Now I just “stop” playback and leave the player on while charging and it goes to 100% pretty fast. The screen turns off anyway (per your settings). It will stay “on” if you are connected to your computer and computer is on, too (shows the “connected” screen and that stays on).
Try an A/C usb charger. Leave player on while charging. See if this helps. If not, you can easily get a replacement—SanDisk ws great on the phone.