Hello
My Passport Ultra doesn’t work anymore. And this is the second time I am having problems with this device. First time, it started to work really slow and became quite unresponsive. Anyhow, I got it exchanged at the store.
Now this new drive was working fine for around 2 months, at least for a couple of times it was used. Then just the other day, I put on around 4GB of data and removed it from my computer (it was not removed safely, of course). After that, I put it in another computer and it didn’t work. There was no plug in sound, no detection in My Computer (Windows 7 x64) and no detection in disk manager. I tried a couple of different recovery/test software: DMDE, testdisk-7.0, and WD Data LifeGuard Diagnostics. It was not detected anywhere.
Symptoms when plugged in are:
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Light comes on,
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after a sec it starts to vibrate.
And that’s it.
I tried using another USB 2.0 micro cable with it and the symptoms are the same. The original USB 3.0 cable has two connectors, I suppose one is for extra power and one for data, so test with USB2 cable was “useless”. It looks like I have to buy a new cable to test if that’s the problem, but as it’s still under warranty I will probably just take it back again.
To summarize what I tried:
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I tested it on 2 stationary win7 computers on different usb3.0 ports and usb2.0 ports. I might try it on win8 laptop, but I doubt it will help.
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Tried testing it with /recovery/test software
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Tried using usb2.0 micro cable.
If anyone has any more ideas what to try, please do tell.
