My Passport Ultra (3tb) STOPPED WORKING! HELP!

WD External and Portable SSD Portable SSD
1

Hi!

I have literally had this drive for 2 days and it stopped working!!! I usually save packaging, just in case,but for some reason I decided to throw it outlast night… Yesterday, I installed the software that it suggested, transferred files to the drive, and today my computer now only recognizes it as a USB connection only…and not as a drive. I remember there being some type of error message before I left my computer, but I was too tired to pay attention.

I used the safe eject option on my computer to remove, then plugged it several times, but nothing… I then uninstalled all the software, in hopes that would help. Nope…

Please, anyone, help!!!

~M

2

Have you checked your Device Manager? that may have red or yellow warning signs. Or you can try hardware troubleshooting under Control Panel.

3

Thank you for the response!! I tried both and couldn’t find anything that helped. I ended up contacting the seller and they sent me a new one. Thank you for your assistance!