My Passport Ultra 0830 not recognised by Windows 8

WD External and Portable SSD Portable SSD
1

Hi

I have bitlocker on the My Passport device and when i plug it into my desktop it shows the disk as “system reserved”. I cannot seem to open the file on the desktop.The description under Disk Management shows the drive is "Healthy(System, Active, Primary Partition).
I do have a password to unlock the data, but at this stage I cannot access the drive on my desktop as it does not show up under my computer/this PC.
Any ideas how to go about fixing this?
I don’t want to reformat the drive.
I can see the drive under Disk Management, but I cannot even assign a drive letter for it…nothing happens when I click that command even though it is highlighted.
I am able to access the drive on another laptop, so the drive seem to be in working order.

2

Hi rolandbotes,

You can use cmd (Run as administrator) to unlock drive locked by bitlocker but you have to use recovery key (not password) with “-recoverypassword” keyword. Here are the steps:

  1. Go to C:\Windows\System32. Open “cmd.exe” as administrator [Right click, Run as administrator]

  2. Run command: “manage-bde –unlock E: -recoverypassword 111111-222222-333333-444444-555555-666666-777777-888888”

And the result should be:

BitLocker Drive Encryption: Configuration Tool version 6.1.7600
Copyright (C) Microsoft Corporation. All rights reserved.

The password successfully unlocked volume D:(My Passport drive which is locked).