'My Passport' portable HDD is not opening in Windows

WD External and Portable SSD External SSD for Windows
1

The HDD was BitLocker encrypted since the purchase and was working fine earlier.

However, now existing password is not being accepted and instead the system is asking for ‘48 digit recovery key’ to unlock which I am not aware of.

As a result I can no longer access the vital data in the HDD.

Can anyone help, please?

2 Likes
2

Hi @gpplus3
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

BitLocker is a Microsoft Windows security and encryption feature that is included with certain newer versions of Windows** . BitLocker enables users to encrypt everything on the drive Windows is installed on, protecting that data from theft or unauthorized access.

I believed if you need the 48 digit recovery key, you would need to log in to your online Microsoft account to get the key.

Good luck

6

BitLocker is a Microsoft Windows security and encryption feature that is included with certain newer versions of Windows** . BitLocker enables users to encrypt everything on the drive Windows is installed on, protecting that data from theft or unauthorized access.

I believed if you need the 48 digit recovery key, you would need to log in to your online Microsoft account to get the key.

support.microsoft.com

Finding your BitLocker recovery key in Windows - Microsoft Support

Learn different ways to locate your BitLocker recovery key in Windows, and learn about how BitLocker might have been activated on your system.

Good luck

7

i am also facing the same problem any help would be appreciated :heart_eyes:

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The BitLocker recovery key should have been stored online. Sign in to your Microsoft account and check if you can find it at:
https://account.microsoft.com/devices/recoverykey

If you cannot find it there, try searching for the BitLocker Recovery Key.txt file on your computer. This is a text file containing a 48-digit recovery key for a drive encrypted with BitLocker. If you accidentally deleted it, use recovery software as soon as possible.

If you are a domain user, the 48-digit BitLocker recovery key may have been saved to Active Directory (AD). Contact your administrator to retrieve it.

( For detailed steps, you may refer to this guide: BitLocker Recovery & How to Find BitLocker Recovery Key? )