My external hard is connected to my laptop but not accessible

My external hard is connected to my laptop but not accessible i have tried discoonecting and conccecting again but no use. Please Help

Hi @fraryk
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

To troubleshoot your external hard drive, start by checking its physical connections Update the disk driver in Device Manager and create a partition in Disk Management if necessary. Temporarily disable BitLocker encryption if applicable. As a last resort, reformat the drive (backing up data first) if other solutions don’t work. Adjust drive permissions in File Explorer if needed. Always back up important data before attempting any changes. If issues persist, then you can contact the support.