WD MyPassword 0740 <-> Windows 11

WD External and Portable SSD External SSD for Windows
1

Hello Community,
trying to access my WD hard drive but it says under ‘Devices’ that "the driver is unavailable’. Where to find the driver ( I expected it to find that directly upon plugging on to my Laptop)? Who has had same issue and found a solution?

Grateful for an answer,
thanks a mil.
RJ

2

Yeah I am having the same issue No fix yet and its brand new. i might just return it for a replacement

3

Hey,
If you’re seeing the "the driver is unavailable" error when trying to access your WD hard drive on your laptop, don’t worry, we can try a few things together to get it sorted out!

First, let’s double-check the basics. Make sure the USB cable is plugged in securely both to your laptop and the hard drive. Sometimes a loose connection can cause issues.
If that doesn’t work, how about trying different USB ports on your laptop? Sometimes, one of them might not be working as expected.
Give your laptop a quick restart too! Sometimes, a simple restart can magically fix things.

Next, let’s see if your hard drive is listed in Disk Management (Windows) or Disk Utility (macOS). If it’s there, we can assign a drive letter or mount it to make it accessible again.

Another thing you can do is download “WD Drive Utilities” from their website. It’s a helpful tool that can assist in managing and diagnosing WD external drives.

Oh, and while you’re at it, check for any USB driver updates for your laptop and specific driver updates for your WD hard drive model. It might make a difference!

If you have access to another computer, try connecting the hard drive there to see if it works. This way, we can figure out if the issue is with the drive itself or your laptop.

In case none of these steps work, don’t worry, we still have options. If your hard drive is under warranty, you can reach out to WD support for further assistance. They might be able to help you out or even replace the drive if needed.

Good luck, and let me know how it goes! If you need any more help, I’m here for you.