external hard drive issue

WD External and Portable SSD Portable SSD
1

HD Brand : WD , my passport
File System : NTFS
Windows : 7
I apologize for the general topic, but I would like to clarify the issue I am experiencing. I have several external hard drives, and the one I am referring to was purchased 13 years ago. It has not been damaged by water or impact.

When I connect it to the USB 3 port on my laptop, only 1 out of 4 partitions is visible. The other three partitions only display the drive names, without showing any volume information. Subsequently, my computer begins to fill a green progress bar at the top and becomes unresponsive (hangs). After a while, a message appears stating, “Format before use.” I click on “Cancel.”

First time I connected it, I received a message (Yellow exclamation in device manager) indicating that “drivers for the USB devices were not installed completely.” I updated the drivers, and they now appear to be functioning correctly. The LED on the drive is blinking , and I can hear a buzzing sound, along with some movement inside the hard drive when I place my hand on it(I believe sound does not mean defecting and it’s a natural sound)

Could you please assist me in retrieving my data, if possible? How can I check for the underlying problem? To be honest, this hard drive was my first one, and it contains all my important data, including old photos. I cannot bear the thought of losing them. Additionally, I would like to mention that I do not have confidence in handing it over to a technician or expert.

NOTE:defect drive of external HD is “O” , “P” , “Q” and “K”
Note: I have to eject HD by pulling it from the laptop’s port and can’t perform safety remove .

I attached 4 images
Disk 1 is my external Hard drive
thank you

1
1958×188 10.1 KB

2
2455×205 19.6 KB

3
3546×316 29.9 KB

4
4876×361 12.6 KB

2

Hi @kerova0

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

To recover data from your external hard drive, start by running CHKDSK in the command prompt. Type chkdsk X: /f, replacing “X” with the letter assigned to your device. This command will fix any file system errors.

Next, open disk management to check if any partitions are listed as unrecognized (RAW). If you still can’t access your files, consider using professional data recovery services such as Stellar Data Recovery, Recuva, or EaseUS to scan for recoverable files.