My drive is not working

WD External and Portable SSD Portable SSD
1

My drive is not working.
Tests using the wd utility show that the test failed.
I need to recover the data in this drive.
What should I do?

2

Hi @info.shc,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Whenever you connect an external drive to your mac, the storage drive may not show up on Desktop, Finder or even on Disk Utility due to various reasons:

  1. USB connectivity problem
  2. MacOS preference settings
  3. Partition map damage
  4. Device incompatibility
  5. Physical damage on a drive

However, to fix the issue, you can try the below methods:

  1. Check the USB connectivity
  2. Enable visibility of external hard drive
  3. Update macOS
  4. Repair external hard drive by using Disk Utility
  5. Repair external hard drive by using Terminal
  6. Erase the external hard drive
  7. If none of the above works, then the drive needs replacement

Further, you can also check the below link for steps to be followed in each method mentioned above:

Hope it helps!