Message tells me to "Attach a supported SanDisk drive"?

[NigelM100]

The SSD seems to be operating but when I click on the SanDisk Security App, I get the above message.

What to do?

[SBrown]

@NigelM100 This means the drive is not supported or not seen by SANDISK Security. Use SANDISK Memory Zone on supported drives for password protection.

Have you checked our knowledge base articles?
( Get Support for Your SSDs and Flash Products | Sandisk )

Try this these.

• SANDISK Security End of Support | Sandisk
• Memory Zone Supported Products for Drive Lock, Unlock, Encrypt, Decrypt, Password Protection | Sandisk
• SANDISK Memory Zone Desktop Backup for Windows and macOS User Guide, Download, and Instructions | Sandisk

[Ellinor_William]

If the SSD opens normally and your files are there, nothing is wrong with the drive itself. It is just the security app failing to recognize it. Using built-in encryption like FileVault or BitLocker is a safer option.

[helly]

Hi Nigel,
It seems , this app isn’t detecting your drive. you can update your firmware and sandisk security software or you can check disk management. lastly you can check with the drie format i.e.try to reformat the drive to FAT32.