iXpand Luxe how do I backup the hidden photos album

Legacy SanDisk Products iXpand™ USB 2.0
1

How do I backup the hidden photos folder? I can see the folder name in the app but it does not prompt me for face ID to access it.

2

Hi @wirmdirt

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)