I can’t access Vault. The password is correct. I get “Invalid Parent Path in Archive” I click beyond that and the Vault opens by the files are not in there. I called support and they wanted me to put a folder on the desktop but it’s way too large for my computer. I ended up hanging up on support. Can’t I just copy those files to another USB and reformat the USB that isn’t working? I need the Vault for the encrypted files. I believe they are still there.
Hi @keritlac
Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)
Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)
Case #: 9738481 | Reference #: 250212-000055
If your SanDisk Vault opens but files are missing:
Check Hidden Files – Enable Hidden items in File Explorer.
Search for Vault Files – Look for *.dat files on the USB.
Copy Vault to Another USB – Move the Vault folder and try opening it on another USB.
Try Another Computer – Insert the USB into a different PC.
Check for Errors – Run chkdsk X: /f /r in Command Prompt (replace X with your USB letter).
Reinstall SecureAccess – If needed, back up, reformat, reinstall SecureAccess, and restore files.
Let me know what happens.
Check Hidden Files – Enable Hidden items in File Explorer. (FILES ARE ENCRYPTED IN VAULT-ALL I SEE IN FOLDERS ARE FILES LABELED 00, 0a, 0b, and so on)
Search for Vault Files – Look for *.dat files on the USB. (FILES ARE UNHID)
Copy Vault to Another USB – Move the Vault folder and try opening it on another USB.
Try Another Computer – Insert the USB into a different PC. (DONE THIS SEVERAL TIMES)
Check for Errors – Run chkdsk X: /f /r in Command Prompt (replace X with your USB letter). (DONE. WENT THROUGH THE DRIVE. WINDOW DISAPPEARED AFTER COMPLETION WHICH I THINK MEANS NOTHING WAS WRONG)
Reinstall SecureAccess – If needed, back up, reformat, reinstall SecureAccess, and restore files. (I BACKED UP FILES, TRIED A NEW MUCH LARGE USB AND I CAN’T GET IT TO WORK-NOT SURE IF I’M DOING SOMETHING WRONG)
At this point, you should try downloading and installing a new version of SecureAccess to rule out any software issues. If that doesn’t work, contacting SanDisk support again for further assistance might help, as they could offer repair tools or recovery steps. Additionally, using data recovery software like Stellar Data Recovery, Data Rescue, Recoverit and others could be an option to recover your files from the USB if needed.
