ID3 tags ?

Hi,

I found a major issue in the way that the player handles ID3 tags…
I have tagged my files using foobar2000, and they are written in both idv2 and idv3 format.
Why can’t the player see it ? (It show “unknown artist” instead of the artist, same for title and album…)
Maybe this should be fixed in some firmware release?
I know you can tag them using WMP, but that is really anoying since alle my files already are tagged properly, and the tags can be read properly by all applications (Windows Explorer and WMP for example)

Olivier

Message Edited by pingwee on 07-31-2007 10:06 AM

I read about it being a problem with f00bar itself. Does the same thing happen if you edit one file from somewhere else, like WMP?

yes this is a real pain!!!… All my mp3’s have ID 3v1 and 3v2 tags… and these display fine on my wifes Sansa e260. Come on  tech support help please!!

Message Edited by derv on 08-04-2007 12:27 PM

Message Edited by derv on 08-04-2007 12:28 PM

http://www.anythingbutipod.com/forum/showthread.php?t=16980

and

http://www.anythingbutipod.com/forum/showthread.php?t=10174

Going to try it now

Strangely if you edit tags in windows, they work properly…
Is Windows writing id3v1 tags? I think so because id3v2 tags are not recognized by Windows…
Nevertheless we need some information from the Sansa Dev team to know how id3 tags are read from the Sansa?

By the way WMP does the same problem as with foobar, using the device in UMS mode of course

Message Edited by pingwee on 08-04-2007 07:11 AM

OK i have found the issue (i think).
Using mp3tag i can see that the files where sansa can read the tags are tagged with id3v2.3, but foobar tags the files with id3v2.4
So a solution is to load all your mp3 files in mp3tag, then save the tags as id3v2.3
But i think a support for id3v2.4 should be done quickly…

"OK i have found the issue (i think).
Using mp3tag i can see that the files where sansa can read the tags are tagged with id3v2.3, but foobar tags the files with id3v2.4
So a solution is to load all your mp3 files in mp3tag, then save the tags as id3v2.3
But i think a support for id3v2.4 should be done quickly…"

Done this hasn’t made any difference… every mp3 appears a ‘Unknown Artist’. I’ve done this so many times now, I’m losing inrterest in this nice little player.

SanDisk… whats the point of have an mp3 player that doesn’t recognise Id3 tags in any shape or form… With the current version of firmware… the device is nigh on useless…

So to ri-iterate

  1. Id tags not recognised (v 3.1, 3.2, 3.3 and 3.4)

  2. Settings get reset everytime turned on and off

3. Kingston Micro 2gb SD cards don’t work and mine after re-formatting appears to have lost around 250mb of space somehow (appears now as 1.7gb)

So… questions

  1. Is there a new firmware update imminent?

  2. If so when?

  3. Does it rectify the issues above?

A response would be greatly appreciated.

Andy sad smiley

Message Edited by derv on 08-12-2007 12:50 PM

Message Edited by derv on 08-12-2007 12:51 PM

Message Edited by derv on 08-12-2007 12:51 PM

Hello Andy,

I would try formatting the player and editing/verifying the ID3 tags in Windows Media Player. I would also suggest updating the firmware if you have not already. Once edited and the firmware has been updated, try to reload the songs again and see if it resolves your issue.

The firmware can be updated by using the Sansa Firmware Updater. For audible and visual instructions on how to update your firmware, please click on the How To Video linked below.

How To Video on Sansa Firmware Updater

Link to Sansa Firmware Updater download

Now, format the player in Windows Media Player.

How to format the player in WMP10

How to format the player in WMP11

Next, try editing the ID3 tags in Windows Media Player. We also have How-To Videos on how to edit the ID3 tags for the device.

How to edit the ID3 tags in WMP10

How to edit the ID3 tags in WMP11

Has this resolved your issue?

so… is there support for id3v2.4 in newest firmware ?

I have the exact same problem. Already updated the firmware, and tried it with id3v1 and id3v2 and ape-tags. No difference.
WMP won’t let me format the sansa, but to be honest, I really don’t want to use wmp anyway, I don’t see a reason why I should tag files with wmp, when foobar is so much more comfortable. What can I do? Get a new player?

I tested this with foobar2000 v0.9.4.5 and the newest firmware, and aside from some odd behavior regarding Foobar’s tagging from freedb, it worked fine.  By default, it uses both ID3v2.4 and ID3v1. The Express doesn’t understand ID3v2.4 but it works with ID3v1 just fine.  I needed to change a few tags around (strangely, foobar was using the album artist tag, but wasn’t putting the artist name into the artist tag, which is unusual) but the Express had no trouble reading the ID3v1 tag that Foobar created.  I did some more testing with Mp3tag and found it to work fine with ID3v2.3 as well (both UTF-16 and ISO-8859-1.)

EDIT:  If you want to make Foobar work properly with the Express, there is a way to force it to use ID3v2.3 tags instead.  Go to File, Preferences, and under Advanced, go to Tagging, and check “ID3v2 Compatibility Mode.”  The description is unclear, but Mp3tag says it’s now creating ID3v2.3 tags, and the Express reads them without a problem.  You’ll still need to fix your existing files, but this way, new ones, or files you edit in Foobar later, will all work fine in the Express.  Also, once you make this change in Foobar, you can use it to fix your files - just select the files in question, right-click on them, go to Tagging, and select “Rewrite File Tags.”  The only catch is that if you were using just ID3v2.4, and disabled the option to create ID3v1 tags, it seems that it won’t create ID3v1 tags this way - but you will get the ID3v2.3 tags that the Express can actually read.

You can also use a free program called Mp3tag to fix your files.  You may wish to test this on a small set of files first, just in case, and keep a backup of any files you can’t replace until you’re sure that you’re comfortable with the program. 

Import the files you want to fix into Mp3tag, go into the program’s Options, and under Tags > Mpeg, make sure that all options under Remove are checked, and that under Write you have both ID3v1 and ID3v2 checked (the radio button for ID3v2.3 (either one) should be selected.)  Once everything is configured correctly, feel free to use Mp3tag to make any corrections to your files’ tags if you like.  When you’re done, under the Select menu, click Select All, then under File, select Save.  Mp3tag will then rewrite all of your tags to the correct format for use with the Express.

If your player persists in not correctly reading ID3 tags, try formatting it.  It should be working just fine, and up until now when I tested this stuff out, I’ve never seen my Express have difficulty with ID3.

Message Edited by kennyj on 11-05-2007 07:31 PM

I found a much better solution: Rockbox. Highly recommended, it works fine and is soooo much better than the Sansa firmware. And voilà, the player plays vorbis, musepack, flac…

Hank_H, Rockbox will not work on the Express.

May I suggest that Windows users take a look at ID3TagIt (a free utility).
This makes it really easy to create and/or modify ID3 Tags in MP3 file collections. Both 1.1 and 2.3 are supported.
I’ve been using this, for a while, and it, combined with “Bulk Rename Utility” (another free utility) have made the task MUCH easier.

Regards,
John

umjohn wrote:
May I suggest that Windows users take a look at ID3TagIt (a free utility).
This makes it really easy to create and/or modify ID3 Tags in MP3 file collections. Both 1.1 and 2.3 are supported.
I’ve been using this, for a while, and it, combined with “Bulk Rename Utility” (another free utility) have made the task MUCH easier.

Regards,
John

You may.

kennyj,

I have tried both of those methods for formatting the MP3 ID3 tags to ID3v2.3 for the e250 and formatted the player every time before I would reload the files. I followed your instructions to the letter more than a few times. I am still baffled and I cannot get this issue resolved for the life of me. So if there’s any other pointers you can give me, something maybe i’m missing. For software I am using “foobar2000 v0.9.5.1” and “Mp3Tag v2.4.0” and “ID3 Tag-It v3.3” and even tried on my linux server with ‘id3.’ The sansa will not read my ID3 Tags no matter what app I use. When I used foobar2000 v0.9.5.1 I didn’t see the option to “Rewrite file tag” or anything like that. I searched for a newer version of foobar2000 for a little while, but… Unfortunately I could not find a newer version.

I couldn’t find any firmware updates for the e250 so I assume none has been released yet. Also, what kind of “encoding” should I use for the ID3 tag? “UTF-16 or ISO-8859-1” (Some Mp3 tagging applications give you only one choice.)

If you or ANYONE ELSE can provide additional help please reply to this thread, I will be checking it several times a day.

Thank you in advance!

– Pei

Message Edited by pei1 on 03-28-2008 07:26 PM

Message Edited by pei1 on 03-28-2008 11:29 PM

Well I find that when I put it into MSC mode the ID3 tags work just fine. But not in MTP mode… *sigh* oh well MTP mode works fine I guess.

You said you have the e200?

I only rarely mess with foobar (I have friends that use it; personally I can’t stand it.)  However, as noted in my post, both endoding schemes for ID3v2.3 work fine on the Express.  I’m pretty sure the same will happen for the e200.

I have noticed that with the e200 model, things like this can happen as a result of database or filesystem corruption.  I’ve seen it come up for a few friends, but I only had it happen on one of mine a couple of times.  Checking the disk for errors is a good start.  You can delete the database (forcing it to be recreated) by deleting x:\System\Data\PP5000.DAT (where X is the player’s drive letter) or you can simply format the player.  In any case, you need to do this all in MSC mode, because MTP doesn’t give you direct access to the filesystem on the player.

@pei1 wrote:

kennyj,

 

I have tried both of those methods for formatting the MP3 ID3 tags to ID3v2.3 for the e250 and formatted the player every time before I would reload the files. I followed your instructions to the letter more than a few times. I am still baffled and I cannot get this issue resolved for the life of me. So if there’s any other pointers you can give me, something maybe i’m missing. For software I am using “foobar2000 v0.9.5.1” and “Mp3Tag v2.4.0” and “ID3 Tag-It v3.3” and even tried on my linux server with ‘id3.’ The sansa will not read my ID3 Tags no matter what app I use. When I used foobar2000 v0.9.5.1 I didn’t see the option to “Rewrite file tag” or anything like that. I searched for a newer version of foobar2000 for a little while, but… Unfortunately I could not find a newer version.

 

I couldn’t find any firmware updates for the e250 so I assume none has been released yet. Also, what kind of “encoding” should I use for the ID3 tag? “UTF-16 or ISO-8859-1” (Some Mp3 tagging applications give you only one choice.)

 

If you or ANYONE ELSE can provide additional help please reply to this thread, I will be checking it several times a day.

 

Thank you in advance!

 

– Pei

Message Edited by pei1 on 03-28-2008 07:26 PM

Message Edited by pei1 on 03-28-2008 11:29 PM

 

The e200 uses ID3v2 tags. the V1 player works best with v2.3, I believe a recent firmware update helps the V2 read v2.4. But I would suggest that you stick with v2.3 for either player. It seems that you tried everything else, why not give Windows Media Player a try?

 

You should post your questions about the e200 in the e200 forum. Considering that the Express and the e200 have different hardware and firmware, what works for one may not work for the other. You might find some other suggestions there and you will find the latest firmware in that forum.

I did try windows media player. That was in MTP mode… I have a Sansa e250 V2 and Everything worked fine when switching to MSC mode. I really don’t use or like windows media player anyways. Too bulky. Obviously the MPT mode requires windows libraries and Windows Media Player 10 or 11 libraries/files, as it won’t work on XP machines where I have not updated the player. It opens that window asking what I’d like to with the connected device, but doesn’t have anything to choose from. As soon as I upgrade to WMP 10 it shows up as a portable device, and as soon as I upgrade then to WMP 11 the look and feel of it is even nicer and has a few more things you can do (create a new folder, etc) that wasn’t allowed or wasn’t an option before with WMP 10.

So I switched it to MSC mode, which was hidden before I found the whole: ‘Flip hold switch on, Hold the BACK key, and power on’ trick and then updated the firmware. When using the MSC mode there seems to be NO problem with any of the ID3 tags, each tag will read no matter what, whether it’s ID3v1, ID3v2.3 or ID3v2.4. So it must be something with windows when transfering the files in MTP mode (using Windows Media Player stuff). It’s not deleting the tags because I can copy the files back over to a new directory and they are still there. It must be something with the formatting of the ID3 tags and maybe corrupting them somehow or something. I can’t narrow it down any further than that as I am a very experienced PC enthusiast, but I lack much technical knowledge of windows media player and mp3 devices which depend on those libraries/files/etc…

Using it in MSC mode is fine with me because it does everything I need it to do and in fact was relieved when I found that mode because I knew what that meant then, that I could actually use it as a “flash drive” device so to speak. (Which also means it will read under *nix, blah blah, etc etc…) So I will just keep it in MSC mode and call it good. Besides, it seems audio files transfer about a third of the time time faster, and was able to put ~900 photos on it in a few seconds compared to 30 minutes in MTP mode when I didn’t have MSC mode… :wink: :wink:

Also the only reason I presented my problem in this thread is because of I pretty much found it on goole and it  was discussing the same problem I was having, and then with kennyj’s post with the step by step instructions on how to re-write your ID3 tags properly for the sansa, my post was basically to clarify some stuff and see if I missed anything.

So that will probably be all from me in this thread, thanks to everyone who offered advice, it’s always much appreciated here.

Later all…

– Pei