I need help to download my iCloud videos to my sandisk

I keep getting the operation failed message when I attempt to transfer my videos to my sandisk USB Luxe. I’ve read that files need to be re-linked with the proxies but I need advice on how to do this

Hi @GemAdo ,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

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