How long does it take?

I sent in a SansaConnect to be replaced because of a malfunction.  The company received it on Jan 17th.  They are doing an even exchange on the unit.  I called on Saturday and was told that the replacement unit has not been shipped yet.  What is taking so long?  I have had larger electronics repaired with new components that hasn’t taken this long.  What is the delay?

You should contact SanDisk Support directly to find the status.

Do you have the RMA number?