Help needed. iPhone WIFI connects but app can't find drive.

Legacy SanDisk Products Connect Wireless Stick
1

I have connected the iPhone to “SanDisk Connect FC75E2” and gotten a valid IP address and DNS server info from the device.

When I open the ConnectDrive app, the status indicator spins for a few seconds then gives the message, “Drive not detected!” together with some hints.  I can’t exit from this screen except by doing a Force Quit on the iPhone app.  I can access the sample content on the drive from my Mac’s USB port.

HELP!

Walt

2

OK, replying to my own post - I know it’s bad form, but I can’t find the “Edit” button!

Anyway, here’s what I’ve learned:

As I said in my original post, connecting directly to the Wireless Stick from my iPhone does not work.  I get a “good” connection in the WIFI Settings, but the ConnectDrive app can’t find the drive.

So, I downloaded the Android version of ConnectDrive onto my Android tablet, and connect over WIFI just fine.  Then I established an Internet connection, using the Android app, to my local WIFI network.  Now the iPhone, connected to my WIFI network, not the Wireless Stick, connects just fine.

I still want to solve the issue of not being able to connect when I’m outside my WIFI network.

Walt

3

Are you sure you are using the correct app on the iPhone? sandisk has 3 different wifi products and all of them use different apps. See the knowledgebase article below. 

http://kb.sandisk.com/app/answers/detail/a_id/18188/ 

4

@wscrivens wrote:

OK, replying to my own post - I know it’s bad form, but I can’t find the “Edit” button!

Click on the OPTIONS in the upper right-hand corner of the post across from the Subject line. :wink:

5

Edit can only be done something like within 10 mins of when the post was posted. some security setting enabled because of spammers IIRC. 

6

Oops! Yes, that’s true. I forgot. :flushed:

7

Yes, I used the wrong one at first, but then I found the PDF for the manual and installed this one:

SanDisk Wireless Stick - SanDisk Connect Drive

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I’m wondering if the software has been updated for iOS 9?

I have the same trouble with my iPad, also running iOS 9

(Does anyone from SanDisk read this forum???)

Walt

8

Yes the connect app is updated and works with iOS 9. latest version of the app for iOS 9 is 1.0.15 (1115). Latest FW is 4.0.2 (238) If you ahve this it should work. I have been using mine all day. 

SanDisk does monitor the forum but this is mostly a user forum. If you are looking for direct contact with sandisk contact their support. 

Consumer Products
1-866-726-3475 (English)

http://kb.sandisk.com/app/ask/ 

http://kb.sandisk.com/app/chat/