Help me please

I have a My Passport Essentials 320gb-winows 8.1

now I connect to my passport to computer it display this message

“You must run the Unlock application from the WD SmartWare CD associated with the drive you want to unlock. Click Exit, locate and open the related WD SmartWare CD, and then run Unlock to unlock the desired drive.”

I need all the files on the Hard

please Help

commons smartware BUG .

Drive couldn’t reach key sector area for some reasons. Can be anything. Use professional data recovery service 

What do I do