I’ve been using my WD passport as an external hard drive for more than three years without any problem (and w/o dropping it or doing any harm to it). But ever since I decided to use the smartware program with my hard drive, the drive has either not been detected by 2 of my computers or whenever I double click the unlocking feature, my computer says application not found. Please tell me how I can solve this problem as soon as possible, I have years of data on this external hard drive and I cannot afford to lose any of it.
Also, I’ve reinstalled the smartware program to see if that helps and have updated all the drivers/firmware needed. Just in case that was the problem but was not. And, the case is not that I’ve forgotten my password. I know my password, but the unlocker is not working properly.
