I have a My Passport Essential SE 750GB that I’ve been using for quite a while, and generally it works fine, but I have a new computer with USB3, and am having a problem with that, and I see on Google that lots of people have the same problem. So I thought there might be a new firmware version that would fix it.
So I downloaded the Universal Firmware Updater, unzipped it, and ran the updater exe. But it aborts fairly quickly with a download failure, and says to check my internet connection. Well, my internet connection is fine. It’s an Ethernet connection to my router, and absolutely nothing else has a problem getting through. So I’m at a loss. I tried turing off the Windows firewall, but that didn’t help. I don’t have any antivirus installed, so there’s really no reason why it won’t connect unless the WD server is down. Any suggestion would be appreciated - either on how to get it to connect, or, is there perhaps a way to just download what I need directly and install it?
The problem I’m having that prompted this is that when I try to do a Windows 7 system image backup with the WD drive connected on a USB3 port (on which it normally works fine), a few seconds into the backup the drive is disconnected from the port and I hear the “ding-dong” tones you normally hear when something is disconnected from a USB port. So then the backup aborts of course. I can’t prove it, but I think power through the port is being turned off for a second, or the drive thinks it has been turned off for some reason.
Oddly, the backup works fine on a USB2 port, but takes a long time.
So if anyone can help on either of these issues, I would appreciate it.
