Error message - Cannot access software

WD External and Portable SSD Portable SSD
1

I have a WD Passport Essential USB 2.0 320gb. I backed photos etc on it when I bought it a couple of years ago. When trying to connect now I get a box up up saying WD SMARTWARE has detected a problem and asking me to send an erro report. It will not let me access the software so I cannot view what is already on the HD or add anything else. 

Any suggestion would be most welcome.

Thanks

2

Smartware is not the only way to access the Passport, if you click on Start/Computer/My Passport you should be able to access the files in it. For the smartware problem, uninstall it and reinstall it again.  :wink: