Hey, uh I’m like really new to all this but I give it my best shot.
Recently I just brought a 500 GB MY Passport Essentials SE. It was working well, till I gave it to a friend of mine who said that he couldn’t detect the drive.
Now I know that when you connect the hard drive to the PC, a CD Drive called WD SMARTWARE opens up. You unlock the Passport through there by using the unlock application. The thing is, now when I connect it, there is nothing in the drive. My Computer shows a 690 kb free drive called My Passport, which has no programs whatsoever. I have no idea what happened to the unlock application, or the autorun or anything! The WD SMARTWARE windows program works a-okay, but when I run scans with it all it says is that the drive is free of errors.
My theory is that, the drive obtained a virus from my friends computer, which QuickHeal on my PC decided to clean and hence deleted everything. My question is, what do I do know? Can I reinstall it? Can I get a replacement? But what of all my folders and stuff? HELP ME PLEASE!!!
