E 200 frozen, no screen image, computer does not recognize it

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1

Please help! my wife loves this thing!  was transferring songs the other day via drop and drag.  Unplugged device from computer. It froze. Screen went weird with horizontal grey lines.  Have tried the ‘reset’ with power button - at least it will turn off. The computer does not recognize there is a device there when I hook it up and turn it on.  Now, on power on, I gee the SanDisk welcome page, then screen reverts to the grey horizontal lines.   Anybody had this challenge before?  What did you do to fix it?

2

First step: Open the back–four little screws, be careful not to lose them–and take out the battery for half a minute and put it back in. It’s a different reset than the power button.

Do you know if you have a v1 Sansa (more than a year old) or a v2 (released about a year ago, but both v1s and v2s were on sale all year)? Look on the back: E200 is probably a v1, E200v2 is probably a v2–but only probably.

There are different steps if the battery trick doesn’t work, so don’t give up. Your marriage may still be saved. 

3

I had the same problem with the E250 of my girlfriend. And i fixed it. Look here

Use Recovery Mode to format your unit.

4

thanks, tried the battery trick - no luck.  Will open it again and see if we have V1 or V2.

Any further suggestions on what we can try?

And again, thanks

5

hi and thanks - only one challenge - our device won’t go to any mode - sorta just sits there like a slug. But I’ll try the call to 888Sandisk and see what happens there. 

7

Great help and good advice - Markster - whoever and where ever you may be.  My wife will be happy - and like they say  " happy wife, happy life!"  !(file:///C:/DOCUME%7E1/GRAYJO%7E1/LOCALS%7E1/Temp/moz-screenshot-6.jpg)

8

My e280 was frozen on the SanDisk logo screen when you first boot up. So far, your method seems to have worked for me too. It’s currently syncing with the library in Windows Media Player.

Thanks from me too.

9

thanks for the info Markster

that solved my problem of having “bad tracks”, funky named, folders and not being able to delete files from my player through windows. 

10

How long does the formatting take on a E260? Mine’s been “formatting” for at least 20 minutes. :frowning:

TIA

11

okay i been on here all tryinng to figure something out for mine until i got really mad n just blew into the part where to charger goes in to and iht works its ben good since then make sure when yu blow into iht the mp3 is on