I just bought a SanDisk Portable Extreme SSD in Amazon.com. When I try to register it in the web page https://kb.sandisk.com/ it says Invalid seral No. It it posible that Amazon is selling fake SanDisk SSD?
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Hi @miguelrojasv,
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
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I am in the exact same situation. The drive has been flaky since day 1 on macOS and i went to file a warranty claim, but it says “invalid serial no.”. I know I selected the correct drive as it’s the only Extreme 4TB in the list (although it says v2, and mine doesn’t specify v1 vs v2). Did you ever figure out if yours was counterfeit? HOw did you resolve this?
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