Device on start shows "SanDisk" name, presents for about 5-6 seconds, then goes blank

When I power up device, it presents the “SanDisk” name (in pink), holds for about 5-6 seconds and then goes black. It never advances to the screen that rolls over into the software app, it just goes blank (black) after a few seconds. Can you help me understand why this is happening?

Hi @jimary80916,

Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for the best assistance and troubleshooting: